luckywin Privacy Policy — How We Handle and Protect Your Personal Information

luckywin ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal information of all players who use luckywin.li and its associated mobile applications. This Privacy Policy describes how we collect, use, store, and protect your personal data, and how you can exercise your rights in relation to that data.

By registering an account on luckywin, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here. If you do not agree with how we handle personal data, you should not register or use the platform.

This policy applies to all players in the Philippines. It should be read alongside the luckywin Terms & Conditions, which govern the broader rules of using the platform.

luckywin collects personal information that is necessary to operate the platform, process your transactions, verify your identity, and comply with applicable requirements. The main categories of information we collect are:

We collect only what is necessary for the purposes described in this policy. We do not collect sensitive personal information beyond what is required for identity verification.

Personal information collected by luckywin is used for the following purposes:

• Account management: To register, maintain, and secure your luckywin account, including OTP verification when you access from a new device.
• Identity verification (KYC): To confirm your identity and age before processing withdrawals, in compliance with platform requirements.
• Transaction processing: To handle deposits, bets, game settlements, and withdrawals accurately and in Philippine Peso.
• Fraud prevention and security: To detect and prevent unauthorized account access, financial fraud, and abuse of the platform.
• Responsible gaming: To monitor gaming activity and support players who use spending limit or self-exclusion tools.
• Customer support: To respond to your enquiries, complaints, and account-related requests.
• Platform improvement: To understand how the platform is used and to improve the experience for Filipino players.
• Communications: To send important account notifications, security alerts, and platform updates to your registered contact details.

luckywin does not use your personal information for unrelated marketing purposes without your consent, and does not sell your personal data to any third party.

To comply with platform requirements and protect against fraud, luckywin requires players to complete KYC (Know Your Customer) identity verification before their first withdrawal. This involves submitting a clear copy of a valid Philippine government-issued ID — such as a passport, UMID, driver's license, SSS ID, PhilHealth card, or PhilSys national ID.

Identity documents submitted for KYC are:

• Stored securely with access restricted to authorized verification personnel.
• Used solely for verifying your identity, age, and name as required for account and withdrawal processing.
• Not shared with advertising networks or unrelated third parties.
• Retained for the period required by platform operational needs, after which they are securely deleted.

luckywin does not sell, rent, or trade your personal information to third parties for their independent use. We may share your information only in the following limited circumstances:

• Payment processors: Philippine payment service providers involved in processing your deposits and withdrawals receive only the minimum information needed to complete the transaction.
• Identity verification services: Third-party KYC providers may process your submitted identity documents to assist in verification. These providers are bound by confidentiality obligations.
• Technology and platform providers: Service partners who support the platform's infrastructure and operations may have limited access to technical data. They may not use this data for their own purposes.
• Legal requirements: luckywin may disclose information if required by applicable law, court order, or lawful authority. We will only do so to the extent required.

Any third-party service provider that receives personal data from luckywin is required to handle it in a manner consistent with the principles in this policy.

luckywin takes the security of your personal data seriously. The platform implements a range of technical and organizational measures to protect your information from unauthorized access, loss, or misuse:

• SSL encryption: All data transmitted between your device and our platform is encrypted using SSL (Secure Sockets Layer) technology.
• OTP login verification: New device logins trigger an OTP sent to your registered Philippine mobile number, preventing unauthorized account access even if your password is compromised.
• Access controls: Personal data is accessible only to authorized personnel who need it to perform their work.
• Secure storage: Account and transaction data is stored on secured infrastructure with restricted access.

While we take reasonable steps to protect your information, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, do not share your login details, and report any suspicious account activity to [email protected] promptly.

luckywin uses cookies — small text files stored on your device — and similar technologies to operate and improve the platform. The main types of cookies used are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit.
• Functional cookies: Remember your preferences and settings to personalize your platform experience across sessions.
• Analytics cookies: Help us understand how players navigate the platform, which pages are visited most, and where improvements can be made. These do not identify you personally.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use some platform features, including staying logged in. For the mobile app, cookie and local storage settings are managed through your device's app permissions.

As a player using luckywin in the Philippines, you have the following rights regarding your personal information:

• Right to access: You may request a summary of the personal data luckywin holds about you.
• Right to correction: If any of your personal information is inaccurate or outdated, you may request that it be corrected. Some corrections may require supporting documentation.
• Right to deletion: You may request that your personal data be deleted. Deletion requests are subject to our legal, operational, and dispute-resolution obligations — data tied to unresolved transactions or active investigations may be retained.
• Right to object: You may object to the processing of your personal data for marketing communications at any time.
• Right to account closure: You may request that your luckywin account be closed at any time through the account settings or by contacting support.

To exercise any of these rights, contact us at [email protected] from the email address registered to your account. We will respond within a reasonable timeframe.

luckywin retains personal data for as long as your account is active and for a reasonable period after account closure, to fulfil legal, operational, and dispute-resolution requirements. Specific retention periods depend on the category of data:

• Account registration and KYC documents are retained for as long as is required to satisfy verification and dispute needs.
• Transaction and gaming activity records are retained for audit and dispute resolution purposes.
• When data is no longer required for any legitimate purpose, it is securely deleted or anonymized.

If you request account closure, we will process the closure and begin the data retention review process. Some data may need to be retained beyond closure for legal or operational reasons, and we will inform you if that applies to your account.

luckywin may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable requirements, or improvements to our data practices. When significant changes are made, we will notify registered players through the platform or via your registered contact details.

The date shown at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically. Continued use of luckywin after a policy update constitutes your acceptance of the revised terms.

For any privacy-related questions or concerns, contact us at [email protected]. For questions about platform rules, see the Terms & Conditions. For responsible gaming support, visit the Responsible Gaming page.